MSL Shipping, we respect your privacy and are committed to protecting the personal and business information you share with us.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, request a quotation, or use our logistics and freight forwarding services.
1. Information We Collect
We may collect information that you voluntarily provide when using our website or contacting us, including:
- Full name
- Company or organization name
- Job title or position
- Phone number
- Email address
- Business address
- Shipment and cargo details
- Origin and destination
- Cargo type, weight, dimensions, and quantity
- Requested logistics services
- Customs and shipping documentation
- Any other information you choose to provide through our website or communication channels
We may also automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser type and version
- Device type
- Pages visited
- Date and time of your visit
- Website usage and interaction data
2. Shipment & Commercial Information
When you request a quotation, logistics service, or shipment arrangement from MSL Shipping, we may collect information related to your shipment and business requirements.
This may include cargo specifications, origin and destination, transportation requirements, shipping documents, customs-related information, and other commercial details necessary to provide our services.
This information is used to:
- Evaluate your logistics requirements.
- Prepare quotations and service proposals.
- Coordinate freight forwarding and transportation.
- Support customs clearance procedures.
- Coordinate warehousing and distribution services.
- Track and manage shipments.
- Communicate with carriers, agents, and logistics partners.
- Comply with applicable customs, transportation, and regulatory requirements.
3. How We Use Your Information
MSL Shipping may use the information we collect to:
- Respond to your inquiries and requests.
- Provide quotations and logistics solutions.
- Process and coordinate your shipments.
- Provide freight forwarding, transportation, customs clearance, warehousing, and distribution services.
- Communicate with you regarding your shipment or requested services.
- Improve our services and website experience.
- Analyze website usage and improve our digital services.
- Send relevant service updates or business communications where permitted.
- Meet applicable legal, regulatory, and compliance requirements.
- Protect the security and integrity of our website and services.
4. Sharing Your Information
MSL Shipping does not sell or rent your personal information to third parties.
However, certain information may need to be shared with trusted third parties when necessary to provide the requested logistics services, including:
- Shipping lines and ocean carriers
- Airlines and air carriers
- Freight forwarding agents
- Transportation providers
- Customs brokers and authorities
- Warehousing and distribution providers
- Ports and terminals
- Insurance providers, where applicable
- Technology and service providers
- Government and regulatory authorities where legally required
We only share information that is reasonably necessary to perform the requested service, comply with applicable requirements, or fulfill our legal and contractual obligations.
5. Data Security
MSL Shipping takes reasonable technical and organizational measures to protect personal and business information against unauthorized access, use, alteration, disclosure, or loss.
We continuously review and improve our security practices to help protect the information entrusted to us.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. Cookies and Tracking Technologies
Our website may use Cookies and similar technologies to improve website performance, user experience, and website functionality.
Cookies may be used to:
- Remember user preferences.
- Improve website performance.
- Understand how visitors use our website.
- Analyze website traffic.
- Improve our content and services.
- Measure marketing and advertising performance, where applicable.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.
7. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services.
MSL Shipping is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of external websites before providing them with your personal information.
8. Data Retention
We retain personal and business information only for as long as necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business records, or comply with applicable legal, regulatory, tax, customs, and contractual requirements.
When information is no longer required, we may securely delete or anonymize it in accordance with our internal procedures and applicable laws.
9. Your Privacy Rights
Depending on the laws applicable to you, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request an update to your personal information.
- Request deletion of your personal information where legally permitted.
- Object to certain uses of your information.
- Withdraw consent where processing is based on consent.
- Request information about how your personal data is processed.
To exercise any applicable rights or ask questions about your personal information, please contact us using the details provided below.
10. Children’s Privacy
Our website and services are primarily intended for businesses and adult users.
MSL Shipping does not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to address the situation in accordance with applicable laws.
11. International Data Transfers
As an international logistics and freight forwarding company, MSL Shipping may work with carriers, agents, suppliers, and business partners located in different countries.
Where necessary to provide our services, relevant information may therefore be transferred or accessed across borders.
We take reasonable measures to ensure that information is handled appropriately and in accordance with applicable data protection requirements.
12. Changes to This Privacy Policy
MSL Shipping may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal and regulatory requirements.
Any updates will be published on this page, together with the revised “Last Updated” date.
13. Contact Us
If you have any questions regarding this Privacy Policy or how MSL Shipping handles your information, please contact us:
MSL Shipping
📧 Email: Hana@mslshipping.com
📞 Phone: +20 201008041213
📞 Phone: +20 1275161981
🌐 Website: www.mslshipping.com